Yes, our minimum order size is $2,500

We need a 50% deposit to put an order into process for orders over $6000, and the balance is due before we ship. Under $6000 we require 100% payment upon placing your order. 

We have several payment options:

• Check
• E-Check (ACH) 
• Wire Transfer
• Credit Card 

Please email us and we’ll be happy to send you our Wire/ACH info.

We recommend a minimum of 7% additional to cover your job. Some products may need up to 15% additional material to achieve your desired look. Look to each specification sheet for recommended overages.

Yes. Please call for specific details but generally we can pay our mill overtime to get projects fast tracked. Typical pricing for rush orders adds 20% to your total.

Some of our products are in stock and can ship within 3 business days. If a custom color or finish needs to be applied, your lead time can go up to 2 weeks.

All our products ship with a common carrier to save on fuel costs and carbon emissions. If your order is paid in full, we schedule a truck to pick up your order and provide you with an estimated date of arrival along with tracking information. Your order will be delivered in a large tractor trailer unless otherwise specified for some residential situations with narrow streets. We generally try to use FedEx because of their excellent tracking and record of service. 

We only ship within the USA. If you are in Canada, we can help get your shipment to an appropriate customs broker that can arrange transport across the border.

Yes. If you don’t have a forklift on site and need a lift gate, please make sure to tell your salesperson at the time of ordering.  Products must be cut and packaged to 8ft lengths or less to fit on a lift gate.

Your material will arrive stacked in bundles, strapped, and wrapped on a pallet. We find it best to offload with a forklift if this is an option.  If no forklift is available and you didn’t order a lift gate truck, please have several helping hands to manually unload the bundles. You will have approximately 30 minutes to do this before extra time charges apply. You will need a pair of tin snips to cut through the metal banding securing your load beforehand unloading. If you did order a lift gate, the delivery company will use a pallet jack to move your pallet to the curb. It will be your responsibility to get the pallet to its final location from the street. 

Yes, if you requested this as an option when setting up shipping, we loop you in so that there is full transparency in communications with the carrier. 

You do not need an appointment for delivery; however, drivers will generally call to see if the estimated time still works for you before heading over.  You can also request a delivery window, but they are never guaranteed. 

Rarely material can get damaged during transport. If you notice any damage to your shipment as you unload, please make a written note on the Bill of Lading stating that the shipment was received damaged. Document the damage in photographs and email them to us immediately.  If there is any dispute from the driver/carrier company, and we lack pictures, it is difficult to prove that the damage occurred during transport. Regardless of blame, we will replace any damaged material and will arrange any needed returns as quickly as we can to keep your project on track. 

Acclimation is the process of allowing the wood to equalize humidity levels and conform to its new environment. This is one of the most important steps in the installation process and ensures the wood planks stay tight. We recommend separating all the bundles and acclimating our wood products for 7 to 14 days depending on your space and based on the type of wood you are acclimating. Soft wood acclimates faster than hardwood. It is important that all “wet work” such as drywall mudding and painting be fully complete and that there will be no additional moisture added to the space before acclimation and installation. It is also advisable to have the HVAC system up and running to ensure that the space is at normal humidity levels.

The Janka hardness test is a consistent standard test that measures the resistance of a sample of wood to denting and wear. The higher the number, the harder the wood. Each product specification sheet on our site lists the Janka hardness of that product.

Yes. We have dealt with large volume orders and protracted roll-out schedules that lasted for years.  If you are opening locations once a week or more, we have you covered! It just takes a little coordination.

Yes, our engineered products carry a 25-year warranty on the finish. 

We suggest all wall paneling be dusted and cleaned with a vacuum hose attachment. The bristles and vacuum do a good job getting the dust and grime off the wall. If you need to use a solvent for grease or other stains, please try it out in a small, discreet hidden area before attempting the entire project.  Some cleaners are too harsh, and this determination will be up to you. 

Rarely material can get damaged during transport. If you notice any damage to your shipment as you unload, please make a written note on the Bill of Lading stating that the shipment was received damaged. Document the damage in photographs and email them to us immediately.  If there is any dispute from the driver/carrier company, and we lack pictures, it is difficult to prove that the damage occurred during transport. Regardless of blame, we will replace any damaged material and will arrange any needed returns as quickly as we can to keep your project on track. 

Most of our products are pre-finished here in Oregon. By finishing in our factory, we can control the process and reduce the cost and complication of finishing onsite. We do offer some of our products unfinished. Please reach out via our contact form if this is something you require for your job.

The main treatment we use is applied at our mill that penetrates the surface which results in a paneling that has a class “A” rating.  Most wood paneling has a class “C” fire rating without this treatment. Some of our products can have a class “A” fire treatment added to them for an additional fee.

Yes. The Forest Stewardship Council is the global leader in preserving the world’s remaining forests, and we are proud that all our products are FSC certified or PEFC certified. We’ve been FSC members since 2006. Specific claim information is located on each product specification page.  

PEFC is just like the Forestry Stewardship Council (FSC) but more stringent. It is the largest forest certification system globally. They work to protect our forests by promoting sustainable forest management through certification. This means we can all benefit from the many products that forests provide now, while ensuring these forests will be around for generations to come.

Our reclaimed wood is salvaged from a variety of sources, primarily industrial buildings at the end of their lifecycle. We also salvage wood from other sources such as fences, shipping crates, and other postindustrial uses.

Volatile Organic Compounds (VOC's) are organic chemical compounds which evaporate quickly from finishes, emitting noxious smells. Low-VOC finishes, such as hard wax oil and UV cured Urethanes, are the best options to reduce VOC's indoors to almost undetectable levels. All our finishes are Greenguard Gold certified for indoor air quality.

LEED stands for “Leadership in Energy and Environmental Design” and was created by the United States Green Building Council (USGBC). This program established standards for environmentally sound construction that meets specific sustainable criteria.

Yes. Most of our products are eligible for LEED points but they vary per product.